Is Nurse Frustration Damaging Your Patient Satisfaction Scores?
Much of the responsibility for generating high HCAHPS scores rests with nurses. They spend the most time with patients and largely embody the character of the hospital. Yet, the typical nurse spends 63% of their time away from the bedside on non-patient care tasks. Not only does this increase their levels of job frustration, but it has a cascading effect on the patient experience.
This E-Book explores:
- The essential composition of HCAHPS scores
- Why boosting HCAHPS scores are so important
- 5 simple tips to reduce nurse burdens and improve HCAHPS scores
Learn strategies to help return nurses to their primary goal –quality patient care.
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